When claims occur a high quality service combined with keen cost control is called for. At CPA we believe that this is characterised by swift and cost-effective settlement of legitimate claims, with authoritative and robust adjustment or repudiation of claims that are not covered.
CPA provide a range of adjusting and claims management services and are expert at designing and implementing bespoke arrangements for claims handling, including third party administration and end- to-end solutions. Such solutions incorporate the following key elements:
CPA employ only experienced staff both behind the desk and in the field with CII, CILA and RICS qualifications, supported by sector-leading claims software, processes and telephony. All work is managed according to stringent service criteria from our Bristol Contact Centre, with national coverage provided via mainly home based adjusters.
We combine the benefits of experienced people and expertise with the support of a web-enabled shared file system that incorporates a powerful workflow engine and full audit trail. With over 3,000 data fields per case, we have significant MI and data mining capability.
All elements of our services are fully scalable and can be delivered on a branded basis if required. Our clients include Insurers, Lloyds Underwriters, Cover holders, Brokers and Corporate Clients with self- insured and captive programs. Whilst not directly FSA regulated, all aspects of our services are compliant. Whether your requirement is for traditional loss adjusting, either on a delegated authority or report and refer basis, or for a tailored solution CPA has the answer.
In keeping with our ethos of creating solutions to meet client demand, CPA has designed some niche areas and services as well: