How Our Model Works

 

CPA utilises a Contact Centre which provides:

 

• Central Control and co-ordination of claims management and adjusting services
• A single point of access and contact
• Tight quality control
• Support to our nationwide force of adjusters
  

 

 

We have three principal approaches that drive our service delivery:-

 

1. Site investigation and fraud enquires are carried out by experienced field adjusters and investigators who understand the real role of the adjuster.
2. A fantastically experienced internal team, our claims consultants offer that vital management support.
3. For more complex and higher value claims our adjusters retain complete control, giving both the Insured and Client the certainty and comfort that they need.